{"id":2087,"date":"2026-06-29T06:42:27","date_gmt":"2026-06-29T06:42:27","guid":{"rendered":"https:\/\/authkey.io\/blogs\/?p=2087"},"modified":"2026-06-29T09:21:14","modified_gmt":"2026-06-29T09:21:14","slug":"complete-guide-whatsapp-flow-builder","status":"publish","type":"post","link":"https:\/\/authkey.io\/blogs\/complete-guide-whatsapp-flow-builder\/","title":{"rendered":"Transform Customer Conversations into Conversions with Authkey WhatsApp Flow Builder"},"content":{"rendered":"\n<figure class=\"wp-block-image size-full is-style-default\"><img loading=\"lazy\" decoding=\"async\" width=\"1536\" height=\"1024\" src=\"https:\/\/authkey.io\/blogs\/wp-content\/uploads\/2026\/06\/ChatGPT-Image-Jun-24-2026-04_36_34-PM.jpg\" alt=\"Convert customer conversations into conversions with authkey whatsapp flow builder\" class=\"wp-image-2094\"\/><\/figure>\n\n\n\n<p>Businesses today need more than simple WhatsApp messaging. Whether you&#8217;re collecting customer feedback, booking appointments, capturing leads, gathering delivery details, or conducting surveys, switching customers to external forms often results in drop-offs and lower conversion rates. With Authkey WhatsApp Flow Builders, you can create interactive forms directly inside WhatsApp and collect customer information without redirecting users to any external website.<\/p>\n\n\n\n<p>In this guide, you&#8217;ll learn:<\/p>\n\n\n\n<ul>\n<li>What WhatsApp Flows are<\/li>\n\n\n\n<li>How to create a WhatsApp Flow in Authkey<\/li>\n\n\n\n<li>How to design interactive forms<\/li>\n\n\n\n<li>How to send forms using WhatsApp Templates<\/li>\n\n\n\n<li>Best use cases for WhatsApp Flows<\/li>\n<\/ul>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_81 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/authkey.io\/blogs\/complete-guide-whatsapp-flow-builder\/#What_is_WhatsApp_Flow_Builder\" >What is WhatsApp Flow Builder?<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/authkey.io\/blogs\/complete-guide-whatsapp-flow-builder\/#Popular_Use_Cases\" >Popular Use Cases<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/authkey.io\/blogs\/complete-guide-whatsapp-flow-builder\/#Before_You_Start\" >Before You Start<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/authkey.io\/blogs\/complete-guide-whatsapp-flow-builder\/#Step_1_Sign_Up_or_Login_to_Authkey\" >Step 1: Sign Up or Login to Authkey<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/authkey.io\/blogs\/complete-guide-whatsapp-flow-builder\/#Step_2_Complete_WhatsApp_Onboarding\" >Step 2: Complete WhatsApp Onboarding<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/authkey.io\/blogs\/complete-guide-whatsapp-flow-builder\/#How_to_Create_a_WhatsApp_Flow\" >How to Create a WhatsApp Flow<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/authkey.io\/blogs\/complete-guide-whatsapp-flow-builder\/#Create_New_Flow\" >Create New Flow<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/authkey.io\/blogs\/complete-guide-whatsapp-flow-builder\/#Migrate_Existing_Flow\" >Migrate Existing Flow<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/authkey.io\/blogs\/complete-guide-whatsapp-flow-builder\/#Create_Your_First_WhatsApp_Flow\" >Create Your First WhatsApp Flow<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/authkey.io\/blogs\/complete-guide-whatsapp-flow-builder\/#Step_1_Enter_Flow_Details\" >Step 1: Enter Flow Details<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/authkey.io\/blogs\/complete-guide-whatsapp-flow-builder\/#Flow_Name\" >Flow Name<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/authkey.io\/blogs\/complete-guide-whatsapp-flow-builder\/#Category\" >Category<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/authkey.io\/blogs\/complete-guide-whatsapp-flow-builder\/#Screen_Title\" >Screen Title<\/a><\/li><\/ul><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/authkey.io\/blogs\/complete-guide-whatsapp-flow-builder\/#Step_2_Design_Your_Form\" >Step 2: Design Your Form<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/authkey.io\/blogs\/complete-guide-whatsapp-flow-builder\/#Text_Components\" >Text Components<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-16\" href=\"https:\/\/authkey.io\/blogs\/complete-guide-whatsapp-flow-builder\/#Media_Upload\" >Media Upload<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-17\" href=\"https:\/\/authkey.io\/blogs\/complete-guide-whatsapp-flow-builder\/#Text_Answer\" >Text Answer<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-18\" href=\"https:\/\/authkey.io\/blogs\/complete-guide-whatsapp-flow-builder\/#Short_Answer\" >Short Answer<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-19\" href=\"https:\/\/authkey.io\/blogs\/complete-guide-whatsapp-flow-builder\/#Long_Answer\" >Long Answer<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-20\" href=\"https:\/\/authkey.io\/blogs\/complete-guide-whatsapp-flow-builder\/#Date_Picker\" >Date Picker<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-21\" href=\"https:\/\/authkey.io\/blogs\/complete-guide-whatsapp-flow-builder\/#Selection_Options\" >Selection Options<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-22\" href=\"https:\/\/authkey.io\/blogs\/complete-guide-whatsapp-flow-builder\/#Customize_the_Submit_Button\" >Customize the Submit Button<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-23\" href=\"https:\/\/authkey.io\/blogs\/complete-guide-whatsapp-flow-builder\/#Important_Note\" >*Important Note*<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-24\" href=\"https:\/\/authkey.io\/blogs\/complete-guide-whatsapp-flow-builder\/#Creating_Multi-Step_Forms\" >Creating Multi-Step Forms<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-25\" href=\"https:\/\/authkey.io\/blogs\/complete-guide-whatsapp-flow-builder\/#How_to_Send_a_WhatsApp_Flow_to_Customers\" >How to Send a WhatsApp Flow to Customers<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-26\" href=\"https:\/\/authkey.io\/blogs\/complete-guide-whatsapp-flow-builder\/#Step_1_Create_a_WhatsApp_Template\" >Step 1: Create a WhatsApp Template<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-27\" href=\"https:\/\/authkey.io\/blogs\/complete-guide-whatsapp-flow-builder\/#Step_2_Add_a_Flow_Button\" >Step 2: Add a Flow Button<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-28\" href=\"https:\/\/authkey.io\/blogs\/complete-guide-whatsapp-flow-builder\/#Step_3_Send_the_Template\" >Step 3: Send the Template<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-29\" href=\"https:\/\/authkey.io\/blogs\/complete-guide-whatsapp-flow-builder\/#Benefits_of_Using_Authkey_WhatsApp_Flow_Builder\" >Benefits of Using Authkey WhatsApp Flow Builder<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-30\" href=\"https:\/\/authkey.io\/blogs\/complete-guide-whatsapp-flow-builder\/#Start_Building_WhatsApp_Flows_Today\" >Start Building WhatsApp Flows Today<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"What_is_WhatsApp_Flow_Builder\"><\/span><strong>What is WhatsApp Flow Builder?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>WhatsApp Flow Builder allows businesses to create interactive multi-step forms that customers can complete directly within WhatsApp.<\/p>\n\n\n\n<p>Instead of sending customers to external landing pages or websites, businesses can collect information inside the WhatsApp chat itself, creating a seamless and engaging experience.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Popular_Use_Cases\"><\/span><strong>Popular Use Cases<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<ul>\n<li>Lead Generation Forms<\/li>\n\n\n\n<li>Appointment Booking<\/li>\n\n\n\n<li>Customer Feedback Collection<\/li>\n\n\n\n<li>Delivery Address Collection<\/li>\n\n\n\n<li>Service Requests<\/li>\n\n\n\n<li>Event Registrations<\/li>\n\n\n\n<li>Loan &amp; Insurance Applications<\/li>\n\n\n\n<li>Customer Surveys<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Before_You_Start\"><\/span><strong>Before You Start<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>To create and send WhatsApp Flows, you need:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Step_1_Sign_Up_or_Login_to_Authkey\"><\/span><strong>Step 1: Sign Up or Login to Authkey<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p><a href=\"https:\/\/console.authkey.io\/\">Login to your Authkey account<\/a> or create a new account if you&#8217;re a new user.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Step_2_Complete_WhatsApp_Onboarding\"><\/span><strong>Step 2: Complete WhatsApp Onboarding<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Connect and verify your <a href=\"https:\/\/authkey.io\/blogs\/whatsapp-onboarding-embedded-signup-authkey\/\">WhatsApp Business Account <\/a>through Meta Business Manager.<\/p>\n\n\n\n<p>Once your WhatsApp number is verified and approved, you&#8217;re ready to create and send WhatsApp Flows.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_to_Create_a_WhatsApp_Flow\"><\/span><strong>How to Create a WhatsApp Flow<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Navigate to:<\/p>\n\n\n\n<p>Dashboard \u2192 WhatsApp \u2192 <a href=\"https:\/\/console.authkey.io\/dashboard\/whatsapp-flow-builder\">WhatsApp Flow Builder<\/a><\/p>\n\n\n\n<p>Here you&#8217;ll find two options:<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"961\" height=\"314\" src=\"https:\/\/authkey.io\/blogs\/wp-content\/uploads\/2026\/06\/image-10.png\" alt=\"How to setup whatsapp flow\" class=\"wp-image-2092\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Create_New_Flow\"><\/span><strong>Create New Flow<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Create a new form from scratch.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Migrate_Existing_Flow\"><\/span><strong>Migrate Existing Flow<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Already using another provider?<\/p>\n\n\n\n<p>Simply click Migrate Flow and import your existing WhatsApp Flows into Authkey.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Create_Your_First_WhatsApp_Flow\"><\/span><strong>Create Your First WhatsApp Flow<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Click Create New Flow.<\/p>\n\n\n\n<p>The flow builder screen will open.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"861\" height=\"490\" src=\"https:\/\/authkey.io\/blogs\/wp-content\/uploads\/2026\/06\/image-9.png\" alt=\"Design whatsapp flow\" class=\"wp-image-2091\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Step_1_Enter_Flow_Details\"><\/span><strong>Step 1: Enter Flow Details<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Fill in the basic information:<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Flow_Name\"><\/span><strong>Flow Name<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<ul>\n<li>Give your flow a meaningful name, such as:<\/li>\n\n\n\n<li>Appointment Booking<\/li>\n\n\n\n<li>Delivery Address<\/li>\n\n\n\n<li>Customer Feedback<\/li>\n\n\n\n<li>Lead Generation Form<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Category\"><\/span><strong>Category<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<p>Choose the most suitable category.<\/p>\n\n\n\n<p>If you&#8217;re creating a custom form, select:<\/p>\n\n\n\n<p>Others<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Screen_Title\"><\/span><strong>Screen Title<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<p>The screen title is displayed to customers when they open the form.<\/p>\n\n\n\n<p>Make sure it clearly describes the purpose of the flow.<\/p>\n\n\n\n<p>Examples:<\/p>\n\n\n\n<ul>\n<li>Book an Appointment<\/li>\n\n\n\n<li>Share Your Delivery Address<\/li>\n\n\n\n<li>Customer Feedback Form<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Step_2_Design_Your_Form\"><\/span><strong>Step 2: Design Your Form<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>The Body section allows you to build your form using various components.<\/p>\n\n\n\n<p>Simply drag, drop, and arrange fields in the desired order.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Text_Components\"><\/span><strong>Text Components<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p><strong><img loading=\"lazy\" decoding=\"async\" src=\"blob:https:\/\/authkey.io\/7d2d0256-cca5-4eeb-9420-1d2a770808ba\" width=\"273\" height=\"137\"><\/strong><\/p>\n\n\n\n<p>Use text blocks to provide instructions and information.<\/p>\n\n\n\n<p>Available options include:<\/p>\n\n\n\n<ul>\n<li>Large Heading<\/li>\n\n\n\n<li>Small Heading<\/li>\n\n\n\n<li>Caption<\/li>\n\n\n\n<li>Body Text<\/li>\n<\/ul>\n\n\n\n<p>These are useful for explaining the purpose of the form and guiding customers through the process.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Media_Upload\"><\/span><strong>Media Upload<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Need customers to submit documents? Use the Media Upload component.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"731\" height=\"368\" src=\"https:\/\/authkey.io\/blogs\/wp-content\/uploads\/2026\/06\/image-11.png\" alt=\"\" class=\"wp-image-2095\" style=\"width:265px;height:auto\"\/><\/figure>\n\n\n\n<p>Supported uploads include:<\/p>\n\n\n\n<ul>\n<li>Images<\/li>\n\n\n\n<li>PDF Documents<\/li>\n<\/ul>\n\n\n\n<p>Perfect for:<\/p>\n\n\n\n<ul>\n<li>KYC Verification<\/li>\n\n\n\n<li>Insurance Claims<\/li>\n\n\n\n<li>Proof of Address<\/li>\n\n\n\n<li>Identity Documents<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Text_Answer\"><\/span><strong>Text Answer<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Collect user information through text fields.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Short_Answer\"><\/span><strong>Short Answer<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p><strong><img loading=\"lazy\" decoding=\"async\" src=\"blob:https:\/\/authkey.io\/baccde73-981a-443e-84e2-ef78d271f94a\" width=\"215\" height=\"255\"><\/strong><\/p>\n\n\n\n<p>Ideal for:<\/p>\n\n\n\n<ul>\n<li>Name<\/li>\n\n\n\n<li>Email Address<\/li>\n\n\n\n<li>Phone Number<\/li>\n\n\n\n<li>Password<\/li>\n\n\n\n<li>Amount<\/li>\n\n\n\n<li>Passcode<\/li>\n<\/ul>\n\n\n\n<p>You can also apply validations to ensure customers enter data in the correct format.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Long_Answer\"><\/span><strong>Long Answer<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Use long answer fields when detailed information is required.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"480\" height=\"237\" src=\"https:\/\/authkey.io\/blogs\/wp-content\/uploads\/2026\/06\/image-12.png\" alt=\"\" class=\"wp-image-2096\" style=\"width:246px;height:auto\"\/><\/figure>\n\n\n\n<p>Examples:<\/p>\n\n\n\n<ul>\n<li>Customer Feedback<\/li>\n\n\n\n<li>Additional Notes<\/li>\n\n\n\n<li>Service Requirements<\/li>\n\n\n\n<li>Complaint Descriptions<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Date_Picker\"><\/span><strong>Date Picker<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>The Date Picker component allows customers to select dates directly from a calendar.<\/p>\n\n\n\n<p>Ideal for:<\/p>\n\n\n\n<ul>\n<li>Appointment Scheduling<\/li>\n\n\n\n<li>Event Registration<\/li>\n\n\n\n<li>Delivery Dates<\/li>\n\n\n\n<li>Service Bookings<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Selection_Options\"><\/span><strong>Selection Options<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Collect responses using:<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"475\" height=\"237\" src=\"https:\/\/authkey.io\/blogs\/wp-content\/uploads\/2026\/06\/image-13.png\" alt=\"\" class=\"wp-image-2097\" style=\"width:254px;height:auto\"\/><\/figure>\n\n\n\n<ul>\n<li>Single Choice<\/li>\n\n\n\n<li>Multiple Choice<\/li>\n\n\n\n<li>Dropdown Menu<\/li>\n\n\n\n<li>Optional Selection Fields<\/li>\n<\/ul>\n\n\n\n<p><strong>Perfect for:<\/strong><\/p>\n\n\n\n<ul>\n<li>Product Preferences<\/li>\n\n\n\n<li>Service Categories<\/li>\n\n\n\n<li>Location Selection<\/li>\n\n\n\n<li>Survey Questions<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Customize_the_Submit_Button\"><\/span><strong>Customize the Submit Button<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>You can also modify the action button text according to your use case.<\/p>\n\n\n\n<p>Examples:<\/p>\n\n\n\n<ul>\n<li>Submit<\/li>\n\n\n\n<li>Book Now<\/li>\n\n\n\n<li>Continue<\/li>\n\n\n\n<li>Confirm<\/li>\n\n\n\n<li>Send Request<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Important_Note\"><\/span><strong>*Important Note*<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p><strong>A single screen can contain up to 10 cards\/components.<\/strong><\/p>\n\n\n\n<p><strong>If your form requires more fields, create multiple screens.<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Creating_Multi-Step_Forms\"><\/span><strong>Creating Multi-Step Forms<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>For larger forms, you can easily create multiple screens.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"695\" height=\"175\" src=\"https:\/\/authkey.io\/blogs\/wp-content\/uploads\/2026\/06\/image-6.png\" alt=\"\" class=\"wp-image-2088\" style=\"width:566px;height:auto\"\/><\/figure>\n\n\n\n<p><strong>Simply click:<\/strong><\/p>\n\n\n\n<ul>\n<li>Add Screen<\/li>\n\n\n\n<li>from the left panel.<\/li>\n\n\n\n<li>Then continue adding fields and designing each step of the customer journey.<\/li>\n\n\n\n<li>Multi-step forms help improve user experience and make lengthy forms easier to complete.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_to_Send_a_WhatsApp_Flow_to_Customers\"><\/span><strong>How to Send a WhatsApp Flow to Customers<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>After creating your flow, the next step is to send it through a WhatsApp Template.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Step_1_Create_a_WhatsApp_Template\"><\/span><strong>Step 1: Create a WhatsApp Template<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Navigate to:<\/p>\n\n\n\n<p><strong>Dashboard \u2192 WhatsApp \u2192 Templates<\/strong><\/p>\n\n\n\n<p>Click:<\/p>\n\n\n\n<p>Create New Template<\/p>\n\n\n\n<p>Design your template as per your business requirements.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Step_2_Add_a_Flow_Button\"><\/span><strong>Step 2: Add a Flow Button<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"721\" height=\"267\" src=\"https:\/\/authkey.io\/blogs\/wp-content\/uploads\/2026\/06\/image-7.png\" alt=\"\" class=\"wp-image-2089\"\/><\/figure>\n\n\n\n<p><strong>While configuring buttons:<\/strong><\/p>\n\n\n\n<ol>\n<li>Click the Add Button<\/li>\n\n\n\n<li>Select Flow<\/li>\n\n\n\n<li>Choose the WhatsApp Flow you created<\/li>\n\n\n\n<li>Save and submit the template<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"670\" height=\"189\" src=\"https:\/\/authkey.io\/blogs\/wp-content\/uploads\/2026\/06\/image-8.png\" alt=\"\" class=\"wp-image-2090\"\/><\/figure>\n\n\n\n<p>Once approved, the template becomes ready to use.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Step_3_Send_the_Template\"><\/span><strong>Step 3: Send the Template<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Send the approved template through:<\/p>\n\n\n\n<ul>\n<li>Campaigns<\/li>\n\n\n\n<li>APIs<\/li>\n\n\n\n<li>Chatbot Automation<\/li>\n\n\n\n<li>Broadcast Messages<\/li>\n<\/ul>\n\n\n\n<p>When customers receive the message and click the Flow button, the form opens directly inside WhatsApp.<\/p>\n\n\n\n<p>Customers can fill out the form without leaving the chat.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Benefits_of_Using_Authkey_WhatsApp_Flow_Builder\"><\/span><strong>Benefits of Using Authkey WhatsApp Flow Builder<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<ul>\n<li><strong>Higher Conversion Rates<\/strong><br>No external links or landing pages required.<\/li>\n\n\n\n<li><strong>Better Customer Experience<\/strong><br>Customers stay within WhatsApp throughout the entire process.<\/li>\n\n\n\n<li><strong>Faster Data Collection<\/strong><br>Capture customer details instantly.<\/li>\n\n\n\n<li><strong>Multi-Step Interactive Forms<\/strong><br>Build complex workflows without coding.<\/li>\n\n\n\n<li><strong>Secure Document Collection<\/strong><br>Allow customers to upload images and PDFs directly through WhatsApp.<\/li>\n\n\n\n<li><strong>Easy Integration<\/strong><br>Send flows using approved WhatsApp Templates, APIs, campaigns, and chatbot automation.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Start_Building_WhatsApp_Flows_Today\"><\/span>Start Building WhatsApp Flows Today<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>With Authkey WhatsApp Flow Builder, businesses can create powerful interactive forms and collect customer information directly inside WhatsApp.<\/p>\n\n\n\n<p>Whether you&#8217;re generating leads, collecting feedback, booking appointments, or capturing delivery details, WhatsApp Flows provide a faster and more engaging customer experience.<\/p>\n\n\n\n<p>Log in to your Authkey account today and create your first WhatsApp Flow in just a few minutes.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Businesses today need more than simple WhatsApp messaging. Whether you&#8217;re collecting customer feedback, booking appointments, capturing leads, gathering delivery details, or conducting surveys, switching customers to external forms often results in drop-offs and lower conversion rates. With Authkey WhatsApp Flow Builders, you can create interactive forms directly inside WhatsApp and collect customer information without redirecting &#8230; <a title=\"Transform Customer Conversations into Conversions with Authkey WhatsApp Flow Builder\" class=\"read-more\" href=\"https:\/\/authkey.io\/blogs\/complete-guide-whatsapp-flow-builder\/\" aria-label=\"More on Transform Customer Conversations into Conversions with Authkey WhatsApp Flow Builder\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[14],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>whatsapp flow builder bring customer conversations into conversion<\/title>\n<meta name=\"description\" content=\"Create interactive WhatsApp forms with authkey WhatsApp flow builder. 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