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RCS + SMS Fallback

Upgrade your customer communication with RCS Messaging backed by SMS fallback. Send rich, interactive messages that auto-convert to SMS when RCS is unavailable — ensuring 100% delivery, every time.

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Trusted By Brands
Acc
Apollo Hospitals
Atulaya Healthcare
Ayushman Hospital
Union Bank
VLCC
WH Warehouse
Indian Spinal Injury
Vypar
NeoDove
Upward
Physics Wallah
Mufin Green Finance
Acc
Apollo Hospitals
Atulaya Healthcare
Ayushman Hospital
Union Bank
VLCC
WH Warehouse
Indian Spinal Injury
Vypar
NeoDove
Upward
Physics Wallah
Mufin Green Finance
Acc
Apollo Hospitals
Atulaya Healthcare
Ayushman Hospital
Union Bank
VLCC
WH Warehouse
Indian Spinal Injury
Vypar
NeoDove
Upward
Physics Wallah
Mufin Green Finance

What is RCS SMS Fallback?

RCS SMS fallback is a smart messaging solution where your Rich Communication Services (RCS) message automatically reverts to a standard SMS when the recipient's device, carrier, or network doesn't support RCS. This ensures guaranteed message delivery even in low-connectivity scenarios or on non-RCS devices.

Standout RCS Features

Verified Branding & Enterprise-Grade Security

Deliver messages from a verified sender ID to boost trust and credibility. Authkey’s RCS platform supports end-to-end encryption via Google Messages, ensuring enterprise-level data protection and compliance.

Support Characters up to 3072

RCS lets you share detailed content without the 160-character limit of SMS. Send product info, service updates, and promotional offers without worrying about message truncation or split texts.

Media-Rich Messaging for Higher Engagement

Enhance your communication with images, videos, GIFs, and carousels. Authkey’s RCS makes messaging visually engaging, increasing user attention and brand recall inside native messaging apps.

Real-Time Read Receipts & Delivery Feedback

Track message status instantly with read receipts, delivery updates, and typing indicators. Optimize your outreach based on real engagement metrics, not assumptions.

Built-In Smart Actions to Drive Results

Add interactive buttons like “Call Now,” “Visit Website,” or “Track Order.” Authkey’s RCS supports suggested replies and actions that simplify user interaction and increase click-through rates.

Seamless Two-Way Conversations

Enable rich two-way messaging with quick replies and custom responses. Whether confirming appointments or collecting feedback, Authkey makes it effortless to manage customer interactions.

Why is Authkey the Best Choice for RCS Messaging?

Built-in RCS + SMS Fallback Routing

Authkey ensures guaranteed message delivery by automatically switching to SMS when RCS isn't supported—so your message always reaches the user.

Real-Time Delivery Reports & Read Status

Track message status with real-time delivery receipts and read indicators, helping you measure performance and optimize outreach.

Fast API Integration in Under 5 Minutes

Our easy-to-use API and rich documentation mean your team can start sending messages in minutes—with full support for SMS, RCS, and fallback.

Smart Fallback Logic Per Campaign

Set custom fallback behavior for each campaign—OTP, promotions, alerts, or transactional messages—to ensure the right message reaches users the right way.

RCS Onboarding Assistance

Get help every step of the way—from setting up your brand verification, to getting approved on Google RCS, to testing live messages. Authkey makes RCS onboarding smooth and fast, even for first-timers.

DLT(SMS) Onboarding Support for Enterprises

We help you stay compliant with DLT templates and headers, so your fallback SMS messages are fully aligned with TRAI regulations.

Dashboard & Team Access

Monitor traffic, message logs, stats, delivery latency —all from a powerful, easy-to-use dashboard with role-based team access.

How RCS Messaging with SMS Fallback Works?

Step 1: User sends an RCS message—Authkey’s system instantly triggers the message.
Step 2: The system checks if the recipient’s device supports RCS messaging.
Step 3: If RCS is available, the rich message is delivered with images, buttons & more.
Step 4: If RCS is unavailable, an automated SMS fallback is triggered, ensuring delivery.
Step 5: The user receives the best possible experience, and businesses track real-time delivery & engagement.
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RCS Messaging Use Cases for Businesses

Transactional Alerts & OTPs

Send instant OTPs, account updates, and payment confirmations via RCS—with automatic fallback to SMS for non-supported devices.

Promotional Campaigns with Rich Media

Boost conversions with visually engaging promotions—videos, carousels, buttons like “Buy Now” or “Explore Offer”—delivered via RCS and backed by SMS fallback.

Order & Delivery
Notifications

Keep customers informed with live delivery updates, tracking links, and order confirmations—all sent via RCS and falling back to SMS when needed.

Appointment Reminders & Scheduling

Reduce no-shows by sending automated reminders with “Confirm” or “Reschedule” options.

Customer Support & FAQs

Enable 2-way messaging and conversational experiences with tappable buttons like “Track Order” or “Talk to Agent.”

Travel & Ticketing Updates

Share boarding passes, ticket confirmations, and real-time travel alerts securely via RCS—with fallback to SMS for offline users.

 
Loyalty & Rewards Engagement

Send updates about loyalty points, membership tiers, and redemption offers using branded, interactive messages.

Feedback, Reviews & Surveys

Collect feedback with interactive forms and one-tap rating buttons, encouraging more responses than traditional links.

Getting started with RCS Messaging

What do you get with Authkey?

RCS + SMS Fallback Messaging API

Fast Onboarding & Brand Verification

Campaign-level Fallback Settings

DLT Onboarding Support

Developer Dashboard with Real-Time Logs

Frequently Asked Questions

Why Choose Authkey ?

We Scale with you

Regardless of one or million messages you send, our SMS infrastructure will ensure you that they deliver on time.

Pay as you Go

Utilization based pricing enables you to get discounted pricing from the beginning while only paying for what you use.

Enterprise-grade

We connect your messaging flow directly over 220+ carriers in 200+ countries for international delivery that is best in class.

Compliance & developers

We align you with the support and developer team. We ensure that your Authkey.io experience is smooth and successful.