WhatsApp messaging has become ubiquitous these days, being used for promotional, transactional, and OTP messages. Have you ever received a one-time password (OTP) via SMS to verify a transaction or log in? While this method is commonly employed, it's essential to be aware that SMS OTP authentication may not be as secure as you assume.
No need to worry! Numerous businesses are transitioning to encrypted OTPs on WhatsApp to enhance security. Rest assured, your transactions and logins are now even safer with this added layer of protection.
With the utilization of encrypted OTPs on WhatsApp, businesses can elevate customer trust and confidence in their brand, resulting in a positive customer experience. Moreover, WhatsApp's widespread usage and interactive features provide brands with a potent tool to secure communication and enhance customer interactions significantly.
Brands can utilize WhatsApp's seamless authentication integration to initiate conversations and verify user identity using OTPs at various stages of the login process, including account registration, account recovery, and integrity validation. This enhances security and ensures a smooth and secure user experience.
This ingenious solution not only adds an additional level of security but also ensures a convenient customer experience. By implementing this approach, businesses can foster strong and enduring relationships with their customers, built upon trust and dependability.
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How to send OTP via WhatsApp
The sending OTP via WhatsApp is a whatsApp messaging one time password service. You can either send OTPs from your dedicated number, exclusively assigned to your business.
WhatsApp business for OTP is set up in two parts.
Create Business manager ID and Facebook business Page.
Setup WhatsApp details at Authkey.io Account.
Create your business account in Business Manager
Create Facebook business Page.
To create a Business Manager:
Click Create account.
Enter a name for your business, your name and work email address and click Next.
Enter your business details and click Submit.
To create Facebook Business Manager ID follow the steps:
Create Business manager account by logging into business.facebook.com
Use your fb account and start creating account by clicking create business account
Enter legal entity name and official email id
Put legal addresses, phone numbers
After submitting details. click business setting and Business info
Share Business manager ID so We can create your Whatsapp account
Once your account is verified confirm us back so we will give back Whatsapp confirmation
WhatsApp Business Chatbot : Start in minutes
Setup WhatsApp account at Authkey.io
WhatsApp Business API: Uses
After creating the Facebook business account and profile, you will get the FB Business Manager ID.
Now you can fill in all the business details in the
Authkey account→ WhatsApp→ WhatsApp onboarding
Fill all the details exactly as on FB business account like
Company Name
Number( Not Active on WhatsApp if active it will dissolve.).
Business Profile Address
Business Description
Business Category
Business Email
WhatsApp Profile Status
After filling all the details, click on the → Request Now
How to get Green Tick Verification on WhatsApp Business Profile?
Sending OTP (One-Time Passwords) on WhatsApp offers several benefits, including:
Enhanced Security: By employing encrypted OTPs, WhatsApp OTP offers an additional layer of security, making it notably challenging for hackers and fraudsters to intercept and misuse the codes, surpassing the security level of traditional SMS-based OTPs. This robust protection ensures enhanced safeguarding of sensitive information and secure transactions.
Convenience: With WhatsApp OTP, customers no longer need to toggle between various apps or devices to obtain their one-time passwords. This streamlined process allows them to receive and verify the OTPs directly within the same app they use for communication, significantly enhancing convenience and user-friendliness.
Feature Loaded: WhatsApp's messaging platform facilitates a highly interactive authentication process. It empowers customers to effortlessly communicate with businesses, inquire about any concerns, or seek assistance, thereby elevating the overall user experience to new levels of engagement and convenience.
Trusted: By combining heightened security and seamless convenience, WhatsApp OTP fosters trust between customers and businesses. This trust is pivotal in influencing customers to place their confidence in the brand, resulting in increased loyalty and a stronger inclination to continue using the services of a company that prioritizes their security and ensures a smooth authentication process.
Cost-effective: Employing WhatsApp OTP can prove to be a cost-effective choice for businesses. Unlike traditional SMS, it leverages internet data, leading to significant savings on messaging expenses, particularly when sending substantial volumes of OTPs to customers. This cost-efficiency makes it an advantageous solution for companies looking to optimize their operational costs while maintaining reliable communication with their customer base.
Global Reach: WhatsApp has a vast global user base, making it an effective medium to reach customers worldwide. Businesses can leverage this extensive reach to deliver OTPs to customers across different regions and countries.
Instantly Messaging: WhatsApp messages are delivered instantly, ensuring that customers receive their OTPs promptly. This real-time delivery is crucial for time-sensitive transactions and user verification.
Reduced Dependency on Network Coverage: WhatsApp uses internet connectivity, so it is less reliant on network coverage compared to SMS. This is particularly beneficial in areas with limited or unreliable cellular network coverage.
Learn everything you need to know about WhatsApp business API
OTP on WhatsApp – Use Case Examples
Certainly! Here are some use case examples for using OTP on WhatsApp:
User Verification: Online platforms, such as e-commerce websites or social media networks, can use WhatsApp OTP to verify new user registrations. This ensures that the registered users' phone numbers are genuine and helps prevent spam accounts.
Two-Factor Authentication (2FA): Banking institutions, email providers, and other sensitive accounts can employ WhatsApp OTP as a part of their two-factor authentication process. This adds an extra layer of security, making it more challenging for unauthorized individuals to access user accounts.
Password Reset: When users forget their passwords or need to reset them, businesses can send a temporary OTP via WhatsApp to verify the account holder's identity before allowing them to set a new password.
Transaction Authorization: Financial institutions can use WhatsApp OTP to authorize critical transactions, such as fund transfers or online payments. This ensures that only the account holder can approve these transactions.
Event Registration: Organizers of conferences, workshops, or webinars can use WhatsApp OTP to confirm attendees' registrations. This helps in managing event capacity and ensuring authentic participation.
Delivery Confirmation: E-commerce platforms and food delivery services can send OTPs to customers to confirm the successful delivery of orders. This helps build trust and provides a sense of security to customers.
Account Recovery: In case of account lockouts or suspicious activities, businesses can use WhatsApp OTP as a recovery method, allowing users to regain access to their accounts securely.
Reward Redemption: Loyalty programs and reward-based platforms can use WhatsApp OTP to verify users before granting them access to redeemed rewards or discounts.
How can WhatsApp be used efficiently in Healthcare?
These are just a few examples of how businesses and organizations can effectively utilize OTP on WhatsApp to enhance security, improve user experience, and streamline various processes.
Considering the numerous benefits that WhatsApp OTP offers, it's a strategic move for businesses seeking to improve security, user experience, and overall operational efficiency. So, why not take the step forward and implement WhatsApp OTP in your business today? Embrace this cutting-edge technology and elevate your services while securing your customers' trust and loyalty.
Authkey.io is a cutting-edge omnichannel API platform that provides a diverse set of messaging capabilities, encompassing SMS, voice, email, and WhatsApp business messaging. By utilizing Authkey.io's API, you can effortlessly interact with multiple channels through a single integration. This empowers you to tap into various communication avenues to effectively reach your customers and elevate their overall experience. Additionally, you can kickstart your business messaging journey without any cost by taking advantage of Authkey.io's free offering.