Get a Free WhatsApp Business Account – Includes Onboarding, API Access & Sandbox. Apply Now!
Get a Free WhatsApp Business Account – Includes Onboarding, API Access & Sandbox. Apply Now!
Move beyond basic live chat. Authkey Combine WhatsApp as lead automation and sales conversations tool.
Authkey gives you direct, official access to the WhatsApp Business API, you can send verified template messages, automate customer support, run promotional campaigns and trigger real-time alerts.
Authkey’s WhatsApp Live Chat Widget lets you connect with users right on WhatsApp. Instead of a traditional chat button that gets ignored, clicking the widget opens a direct WhatsApp chat, instantly capturing a real, verified phone number. That means better engagement, more leads and real conversations that convert something Tawk.to simply wasn’t built for.
WhatsApp Business APIFully integrated with the official WhatsApp Business API. Send marketing, transactional and automated messages.
Not supported. Tawk.to does not offer WhatsApp integration or API messaging. (uses third party integration)
Live Chat WidgetChat widget that directly opens a WhatsApp conversation. Captures real phone numbers instantly and supports mobile-first engagement.
Basic live chat on your website only. Works in-browser; no WhatsApp or mobile messaging support.
QR Chat WidgetGenerate scannable WhatsApp QR codes for offline-to-online conversations. Perfect for packaging, storefronts and events.
No QR-based chat widget or WhatsApp integration for offline use cases.
WhatsApp CRMBuilt-in CRM designed specifically for WhatsApp. Shared inbox, lead tags, chat history, auto-assign, broadcast and automation flows.
Minimal lead management. No WhatsApp CRM, sales funnel tracking, or agent assignment features built-in.
| Feature | Tawk.to Live Chat Widget | Authkey Live Chat Widget |
|---|---|---|
| Platform Support | Website only | WhatsApp + Website |
| User Experience | Chat widget | WhatsApp button |
| Real-time Chat | Yes | Yes |
| Channel | Website-only chat(session based) | WhatsApp (mobile & web) |
| Lead Capture | Ask Manually(email/name field) | Auto-captured WhatsApp number (verified) |
| Chat Ownership | Manual chat pick | Auto-assign + Sticky Agent |
| CRM Integration | Minimal | Built-in WhatsApp CRM |
| Automation / Bot Support | Hire an Agent- paid | Chatbot flows, auto-replies, message templates |
| Mobile Friendliness | Optimized, but browser-based | Native WhatsApp chat |
| Multi-Agent Support | Yes, but basic | Shared Inbox + Agent Dashboards |
| Tagging | No | Yes, as per chat- followup, hot, warm, cold, interested, etc. |
| Leads Segmentation | Minimal | Pipelines |
| Campaigns | No, possible by Third party integration. | Built in WhatsApp and SMS Marketing. |
| Addon tools & APIs | Not Available. Maybe by Third party integration. | SMS, Voice, Email, WhatsApp. |
Most basic live chat widgets only work inside the browser. If the user closes the tab, the chat ends. Businesses want a chat widget that doesn’t just disappear, they need something that can follow up later.
AuthkeyAuthkey’s Live Chat Widget opens a WhatsApp chat and automatically captures the customer’s phone number. You can also set up chatbots, use ready-made replies and add internal notes so your team can work better together.
Tawk.toTawk.to uses browser-based chat, which means it runs only while the visitor is on your website. As soon as the visitor leaves or closes the tab, the chat ends. If you want to follow up later, the agent has to manually ask for the user’s phone number or email. Otherwise, the lead is lost.
| Feature | Tawk.to | Authkey |
|---|---|---|
| Pricing Model | Free Forever (Really?) | Pay-As-You-Go |
| Platform Fee | No | ₹0 — No Setup or Monthly Platform Fees |
| Business Model | Hire Live Agents | Official WhatsApp Business API |
| Agent Cost | $728/month (~$1/hour) | ₹1500/month (~$18/month) |
| Branding Removal | $348/year ($29/month) | Comes with Onboarding WhatsApp Business API and 1 Agents Dashboard. |
| WhatsApp API Onboarding | Not Available | Free with Support |
| Number Capture | Manual (Agent Asks) | Auto-captures WhatsApp Number as Chat Starts |
| Live Chat Type | Browser Session-Based | WhatsApp Chat (mobile-first, persistent) |
| Add-ons | No Add-ons | Chatbot, Agent Routing, API Integration |
| Messaging Charges | No | Meta Template Charges Apply |
| Multichannel Support | Only via 3rd-party plugins | Built-in: SMS, Voice, Email, WhatsApp, RCS, Truecaller |
| API Docs | Yes | Yes |
| CRM | Basic | WhatsApp CRM, Shared Inbox, Lead Management |
| QR Chat Widget | Not Available | Yes — Scan to Start WhatsApp Chat |
| Marketing Campaigns | Not Supported | Built-in Broadcast to Captured Leads |
| Lead Segmentation | No Segmentation | Pipeline & Lead Tagging for Segmentation |
Authkey is made to grow with your team. Handle more chats and more leads as your business grows.
Authkey connects directly with the official WhatsApp Business API. Tawk.to only works with website chat.
Moving to Authkey is simple. We help with WhatsApp setup, agent training and full support.
Authkey’s WhatsApp chat widget gets the customer’s phone number right away. Tawk.to agents have to ask for it.
No setup fees. Just ₹1500/month for WhatsApp API, 1 agent, live chat widget and more.
Authkey gives you a full team inbox with chat history, notes, lead tags and pipelines. Tawk.to does not have this.
Set auto-replies, chatbots and lead flows inside WhatsApp. Tawk.to only supports basic replies.
Send broadcast messages to your saved leads. This is not possible with Tawk.to.
Send broadcast messages to your saved leads. This is not possible with Tawk.to.
Add QR codes on products or stores that open WhatsApp chat when scanned. Tawk.to doesn’t have this.
Our team helps you onboard WhatsApp, set up your chat widget and train your agents fast and easy.
Send messages via SMS, WhatsApp, Email, RCS and Voice. Tawk.to needs third-party tools for this.
