Automate customer support with an AI Agent on WhatsApp
Answer customer queries instantly, qualify leads, and pass chats to your team only when a human is needed.
Built on the officialWhatsApp Business API
- Lead qualification
- Support tickets
- Appointment booking
- Payment links
- Human handoff
Why teams struggle with WhatsApp chats, and how the AI Agent solves it
Slow replies and no support after hours
Customers wait in a queue, or until the next morning.
Instant answers, 24/7
The agent replies at any hour from your own business knowledge.
The same FAQs, all day
Skilled agents spend their time on pricing and policy questions.
Routine queries handled for you
Your team focuses on the chats that need a person.
Leads go cold
No one qualifies or follows up in time.
Leads qualified and sorted
Hot, cold and follow-up stages, moved through your pipeline automatically.
Requests get lost
Important issues get buried in long, unstructured chat threads.
Every request captured
Issue details are collected and logged as a structured ticket.
Customers repeat themselves
Chats reach the wrong team or lose context on transfer.
Handoff with full chat history
Routed to the right team, so nothing is asked twice.
From first message to the next best action
The AI Agent understands the question, finds the right information and replies from your approved knowledge. When more help is needed, it creates a ticket or routes the chat to your team.
- 01
Customer sends a message
A question, issue or service request comes in.
- 02
AI understands the request
Intent is identified and relevant knowledge is retrieved.
- 03
Answer or take action
Respond, collect details, create a ticket or start booking.
- 04
Resolve or route to your team
Keep the conversation moving with a clear next step.
Everything you need to support customers on WhatsApp
AI-powered FAQ answers
Answer common questions from your product information, policies and support documents.
Support ticket creation
Capture issue details and create a structured ticket when a query needs follow-up.
Appointment booking
Collect preferences, check connected availability and confirm appointments in chat.
Knowledge base
Give the AI approved information about services, products, troubleshooting and policies.
Human agent handover
Route complex requests to the right team member, with the full chat history.
Workflows and follow-ups
Trigger the next step after a request, booking or ticket is created.
Turn WhatsApp chats into confirmed appointments
Customers share their preferred date and time in a familiar chat. The AI collects the details and confirms a slot when connected to your scheduling workflow.
- Ask for date, time and contact details.
- Check available slots through a connected calendar or booking system.
- Send a confirmation with the appointment details.
One AI Agent, every stage of the customer journey
Customer Support
Answer FAQs, raise tickets and hand over complex queries.
Lead Qualification
Ask the right questions and sort leads into your pipeline.
Appointment Booking
Book demos and meetings right inside the chat.
Sales Automation
Share product details and payment links, and guide buyers to the next step.
WhatsApp support for every customer journey
Adapt the knowledge base and workflows to the questions your customers ask most often.
E-commerce
Order questions, return policies, delivery updates and product FAQs.
Healthcare
Appointment requests, clinic information and visit reminders.
Education
Course details, admissions questions and counselling bookings.
SaaS and technology
Setup guidance, troubleshooting and technical support tickets.
Home and local services
Service enquiries, appointment scheduling and request tracking.
Travel and hospitality
Booking questions, check-in information and itinerary help.
- 24/7*Automated response availability
- One inboxAI and human support workflows
- Less repetitionRoutine questions automated
*Subject to your AI Agent setup, connected systems, business rules and service availability.
Simple pricing for your AI Agent
AI Agent available as an add-on.
Included by default. No add-on needed.
WhatsApp messaging charges are separate and set by Meta.
Explore PricingStop answering the same questions all day
Let your AI Agent handle routine chats on WhatsApp while your team handles what matters.